Help and policies
Art is handmade and commissions are created for a specific customer. Please review the agreed references, size, medium, price and timing carefully before confirming.
Personalised and made-to-order artworks are generally not returnable or exchangeable because they are created specifically for you. Cancellations may be limited once materials have been purchased or work has started. Any refund or adjustment is considered case by case according to the stage of work and costs already incurred.
Contact Tulika before returning any ready-made piece. Do not send artwork back without written instructions. Eligibility depends on the item, its condition and the circumstances of the request.
If an artwork arrives damaged or the wrong item is delivered, contact the studio promptly with the order details and clear photographs of the artwork, parcel and shipping label. Keep the original packaging while the courier claim and available resolution are reviewed.
Screen colours may differ slightly from the physical artwork. Natural wood, paper texture, brushwork and other handmade details vary from piece to piece and are not defects.
